The literature which is listed below is about all usability related process issues such as user testing and ergonomics


  • Buxton, B. (2007) “Sketching User Experiences: Getting the Design Right and the Right Design“, Morgan Kaufmann.
    Three important take-aways (among others): the role of sketching user experiences in design, that it is about making the right product and that product right, and the role of design in product development.
    designing, sketching, user-centred design, synthesis
  • Margolin, V. (2002) “The experience of products“. In: idem, Politics of the artificial. Chigaco & London: The University of Chicago Press, pp.39-59
    About design as action facilitating milieu, which helps to understand how product impact and usability can be integrated.
    product environment/context

Usability testing

  • Nielsen, J. and R. L. Mack (1994) Usability inspection methods. New York, Wiley.
    Classic book, offering a range of methods to assess the usability of a design or product through ‘inspection’ or user representation; that is usability evaluation without users/participants.
    usability evaluation, usability inspection, user representation, anticipating usage, methods, techniques, handbook
  • Spool, J., Rubin, J., and Chisnell, D. (2008) Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. John Wiley & Sons.
    One of the best, if not the best guide to setting up usability tests. Extremely practical and complete, it will point out all those things you would forget when setting up your (first) user test.
    user testing, handbook
  • Mendoza, V. and Novick, D.G. (2005)”Usability over Time“. Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information (pp151 – 158). Covernty, United Kindom
    A collection of techniques on how to measure frustration as one of the aspects that influence satisfaction and therefore usability
    satisfaction, measuring usability

Intentional design

  • Thaler, R. H., & Sunstein, C. R. (2008). Nudge : improving decisions about health, wealth, and happiness. New Haven: Yale University Press.
    Key publication about product impact on user behaviour, introducing the notion of ‘nudge’ for understanding how design structures choices people make.
    nudge, choice architecture, libertarian paternalism
  • Latour, B. 1992. “Where are the Missing Masses“. In Bijker, W.E. and J. Law, eds. “Shaping Technology Building Society”. Cambridge Mass.: MIT Press
    Key publication about product impact on user behaviour, introducing the notion of ‘script’ for understanding how design prescribes user behaviour.
    technology, script, influencing behaviour


  • Tideman, M (2008) “Scenario based product design“.
    Thesis about a method for scenario based Industrial Design Engineering where Virtual Reality is used as a tool
    scenarios, product development, virtual reality, UCD
  • do Prado Leite, J.S.C., Hadad, G.D.S., Doorn, J.H. and Kaplan, G.N. (2000) “A scenario construction process” Requirements Engineering 5(1), pp38-61
    Making, using and managing scenarios (process descriptive) in product development
    scenarios, process, PD


  • den Buurman. R., et al (1996) “Ontwerpergonomie” Faculty of Industrial Design Engineering, Delft University of Technology (in Dutch).
    Hands out various ergonomic details entailled for the designer with measurements and methodology for research and design in ergonomics
    ergonomics, research

Interface development

User models


  • Earthy, J. (1998) Usability Maturity Model: Human Centredness Scale, Information Engineering Usability Support Centres: 34.
    A proposal for a classification system of the ‘usability maturity’ (to what extent a company is able to deliver usable products) of organizations
    usability maturity, organization, user-centred design proficiency, classification scheme, company
  • Madsen, K. H. (1999) “The diversity of usability practices.” Communications of the ACM 42 (5): 60-62.
    A case study based on interviews with product developers in a number of product development organisations, outlining the different approaches taken in each organization.
    case study, interviews, usability specialists, usability departments, company, organization, process, multidisciplinary
  • Rosenbaum, S., J. A. Rohn and J. Humburg (2000) A toolkit for strategic usability: results from workshops, panels, and surveys. SIGCHI conference on Human factors in computing systems, The Hague, The Netherlands, ACM Press.
    Tips and tricks on how to get your organization to prioritize and integrate usability.
    usability maturity, organization, practice, company
  • Veryzer, R. W. and B. B. d. Mozota (2005) “The Impact of User-Oriented Design on New Product Development: An Examination of Fundamental Relationships.” Journal of Product Innovation Management 22 (2): 128-143.
    A theoretical exploration of fundamental effects of a user-centered design approach on new product development organizations.
    An exploration of fundamental effects of a user-centered design approach on new product development organizations and processes, based on a literature review.
    user-centered design, process, organization, company, multidisciplinary teamwork, process
  • Wiklund, M. E., Ed. (1994) Usability in Practice; How companies develop user-friendly products. Cambridge, AP Professional.
    A collection of self-reported descriptions of how various product development groups deal with usability.
    case study, self-report, electronic consumer products, usability practitioners, practice
  • Hoolhorst F.W.B. and Voort, M.C. van der, A concept for a usability focused design method, in IASDR 2009, Seoul (published)
    Discusses a concept for a method which supports product developers in defining a user-centred design approach based on design assignment’s characteristics and design environment’s characteristics
    design methodology, design process, design approach, research
  • Hoolhorst, F.W.B. and Voort, M.C. van der (2009). Criteria for new-generation user-centered design methods. Design Principles and Practices: An International Journal, 2009. 3(1): p. 145-154
    Describes a vision and criteria with respect to the development of new usability-centred design methods
    design methodology, research, process
  • Wever, R., Kuijk J.I. van, Boks, C. (2008) User-Centered Design for Sustainable Behaviour. Journal of sustainable Engineering, Volume 1, Issue 1. Taylor & Francis, London
    This paper explores the possibility of influencing user-product interaction through the design of the product with the aim of improving the sustainability of product use. It provides a typology of four user-centered design strategies for inducing sustainable behavior. The four strategies are supported with examples from packaging, automotive and consumer electronics.
    sustainability, behaviour steering, user-centred design, design theory
  • Kuijk, J.I. van (2007). Waarom Werkt het niet Gewoon? Gebruiksgemak in het Productontwikkelingsproces. Product Magazine, Media Business Press, Rotterdam. Tijdschrift voor Ergonomie. Nederlandse vereniging voor ergonomie. ISBN 0921-4348.
    Article (in Dutch) outlining the problem of usability in product development practice and the setup of Jasper van Kuijk’s PhD research project.
    practice, case study, user-centred design, company
  • Mao, J.-Y., K. Vredenburg, P. W. Smith and T. Carey (2005) “The state of user-centered design practice.” Communications of the ACM 48 (3): 105-109.
    A questionnaire-based survey of user-centred design practice, involving practitioners from multiple disciplines (though mostly software and web developers).
    survey, usability specialist, UCD-praticitioners, practitioners, questionnaire, practice