Team

Team

About the importance of a good design team in the creation of usable products.

  • Jenkins, J. (2008) “Creating the Right Environment for Design.” Design Management Review 19 (3).
    In which the author discusses a number of organizational issues that can influence designers positively and negatively.
    design management, design department, designing, designers, company, organization
  • Madsen, K. H. (1999) “The diversity of usability practices.” Communications of the ACM 42 (5): 60-62.
    A case study based on interviews with product developers in a number of product development organisations, outlining the different approaches taken in each organization.
    case study, interviews, usability specialists, usability departments, company, organization, process, multidisciplinary
  • Rosenbaum, S., J. A. Rohn and J. Humburg (2000) A toolkit for strategic usability: results from workshops, panels, and surveys. SIGCHI conference on Human factors in computing systems, The Hague, The Netherlands, ACM Press.
    Tips and tricks on how to get your organization to prioritize and integrate usability.
    usability maturity, organization, practice, company
  • Boivie, I., J. Gulliksen and B. Goransson (2006) “The lonesome cowboy: A study of the usability designer role in systems development.” Interacting with Computers 18 (4): 601-634.
    Case study investigating the role of usability designers (a role combining the usability evaluator and the interaction designer) in the development of corporate software systems.
    case study, usability specialist, interaction designer, team, practice
  • Gulliksen, J., I. Boivie and B. Göransson (2006) “Usability professionals–current practices and future development.” Interacting with Computers 18 (4): 568-600.
    A case study of how usability professionals work in the development of corporate software systems, and what a proposal for improvements.
    case study, usability specialist, practice, team
  • Grudin, J. Utility and usability: research issues and development contexts. Interacting with computers, 1992, 4(2): 20-2-217
    Bridging the gap between developers and users: who is who, influencing factors, opportunities/obstacles and mediators,
    users, development process, influencing factors
  • Kuijk, J.I. van (2007). Waarom Werkt het niet Gewoon? Gebruiksgemak in het Productontwikkelingsproces. Product Magazine, Media Business Press, Rotterdam. Tijdschrift voor Ergonomie. Nederlandse vereniging voor ergonomie. ISBN 0921-4348.
    Article (in Dutch) outlining the problem of usability in product development practice and the setup of Jasper van Kuijk’s PhD research project.
    practice, case study, user-centred design, company
  • Mao, J.-Y., K. Vredenburg, P. W. Smith and T. Carey (2005) “The state of user-centered design practice.” Communications of the ACM 48 (3): 105-109.
    A questionnaire-based survey of user-centred design practice, involving practitioners from multiple disciplines (though mostly software and web developers).
    survey, usability specialist, UCD-praticitioners, practitioners, questionnaire, practice
  • Norman, D. (1996) Design as Practiced. Bringing Design to Software. T. Winograd. New York, USA, ACM Press.
    Hilariously painful description by Don Norman of how excruciating it can be to get a design implemented that everyone knows to be an improvement.
    case description, self-report, team, organisation, design, process, multidisciplinary teamwork