About product use and to understand the importance of satisfying the users
- Kim, C.J., Christiaans, H.H.C.M., & Eijk, D. van. (2007). Soft Problems in Using Consumer Electronic Products. International Conference of IASDR, Hong Kong
Identify, categorize and argument usability problems related to consumer dissatisfaction.
- Kim C.J. & Christiaans, H.H.C.M., (2008) The Correlation Between Soft Problems and User Characteristics. Proceedings of SEAES conference (Published).
Connecting and understanding relations between consumer dissatisfaction and user characteristics.
consumer dissatisfaction, user characteristics
- Kim, C.J. & Christiaans, H.H.C.M. (2009). Usability and ‘Soft Problems’: a conceptual framework tested in practice’, at the Conference of the International Ergonomics Association (IEA ’09) in Beijing (August 9-14 2009).
A model to be used in identifying the interaction between usability problems, user characteristics and PC.
consumer dissatisfaction, framework, user characteristics, PC
- Kim, C.J. and Christiaans, H.H.C.M. (2009). ‘Soft’ problems with consumer electronics and the influence of user characteristics. Proceedings of the 17th International conference on engineering design, ICED’09 (pp. 241-251). S.l.: The Design Society.
Developing user profiles from a study in Kim & Christiaans 2008.
consumer dissatisfaction, user characteristics, user profiles
- Babbar, S., R. Behara, et al. (2002). “Mapping product usability.” International Journal of Operations & Production Management 22(10): 1071-1089.
Understanding consumer dissatisfaction in the context of general consumer products
- Rust, R. T., D. V. Thompson and R. W. Hamilton (2006) “Defeating feature fatigue.” Harvard Business Review 84 (2): 98-107.
Reporting an experiment that shows that before use people prioritize functionality over usability, while after having used the product this preference may flip.
feature creep, functionality, consumer preference, effects of usability
- Howell, M., S. Love, et al. (2008). “User characteristics and performance with automated mobile phone systems.” Int. J. Mob. Commun. 6(1): 1-15.
Understanding the influence of individual differences in performance of mobile phone usability
user characteristics, performance, handheld
- Khalid, H. M. (2006). “Embracing diversity in user needs for affective design.” Applied Ergonomics 37(4): 409-418.
Using a framework to incorporate characteristics of users, tasks, products, and use environment in usability product development with emphasize on emotions
user characteristics, emotion
- Crilly, N., J. Moultrie, et al. (2004). “Seeing things: consumer response to the visual domain in product design.” Design Studies 25(6): 547-577.
A detailled framework for understanding consumer perception
- Kuijk J.I. van, Preijde, E., Toet, E., Kanis, H. (forthcoming) What You See Is NOT What You Get – Exploratory Studies on Expected and Experienced Usability. IEA2009 – 17th world congress on ergonomics, August 9-14, Beijing, China
Study that explores what factors impact expected usability, and whether and how experienced usability affects participants’ evaluation of other product properties, such as sales price and appearance.
perception, usability, expected usability, user experience
- Wever, R., Kuijk J.I. van, Boks, C. (2008) User-Centered Design for Sustainable Behaviour. Journal of sustainable Engineering, Volume 1, Issue 1. Taylor & Francis, London
This paper explores the possibility of influencing user-product interaction through the design of the product with the aim of improving the sustainability of product use. It provides a typology of four user-centered design strategies for inducing sustainable behavior. The four strategies are supported with examples from packaging, automotive and consumer electronics.
sustainability, behaviour steering, user-centred design, design theory