Usability issues result from decisions made during the development process. In this PhD research project Christelle Harkema investigated the influences of uncertainty and unawareness on decision-making in design practice. This resulted in a specification of types of unawareness that influence usability related decisions. Addressing these types of unawareness improves usability decisions and consequently product usability will be improved.
- Harkema, C.L.E., Luyk, I.M., Dorst, C.H. & Brombacher, A.C. (2011). Can existing usability techniques prevent tomorrow’s usability problems? International Conference on Engineering Design (ICED2011) Copenhagen